The doctors there are amazing. I've honestly never had an issue with them. The office staff is another story. I've had issues between referrals never being put in or "they don't know what happened", to them never having their phone on during the correct times (they shut their phone off at times 15 mins early before lunch), they don't respond to other requests made from doctors/facilities, they claim to have called you back but when you check your phone log or messages, there's nothing there from them, to requesting certain paperwork from your file 3 to 4 weeks in advance but when you get there they don't have it ready or know nothing about it (even though you filled out the paperwork). Let's not forget their personal cell phone use. There have been a few times after my appointment that I've gone up to the "check out" window after my appointment and have been completely ignored while i watched the staff text or play on Facebook. Shouldn't they be tending to phones, and patients instead of checking their Facebook feed? I mean come on! The windows are huge, its not like they couldn'the see me standing right infront of them. LOVE the doctors but the office staff made me not want to go there anymore. I lost all faith in my health records being taken care of safely and privately and having things done in a timely manner.
Dr Smith is great, but as the others have said the support staff is horrific. I have never have one good experience with them in a year and in fact almost all terrible. I know its hard to find a good doctor these days but as a person that works as support staff in a medical office i know these problems are from ignorance and lack of effort on their part. STAY AWAY!
Pmg Family Practice Bourne is a US Doctor based in Bourne, Massachusetts. Pmg Family Practice Bourne is located at Bourne, MA 02532, USA.
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